Help Desk Management

Get an instant overview of your team's workload and check the status of a ticket based on your custom SLA rules. 

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Help Desk Functionality

Organize your tickets the way you want with the amazing kanban  view. Get an instant overview of your team's workload and check the status of a ticket based on your custom tailored SLA rules. New incoming emails create tickets automatically.

Qualify your customers queries with a customizable website form and Use the Live Chat plugin on your website to instantly engage visitors.  

Cleverly optimise the software for productivity with your SLAs, Automation, Templates, and Canned Responses.
 

Allow customers to close their tickets and provide smarter self-service built-in customer knowledge base.  

Odoo • Image and Text

Sapentia: Putting you in the Picture

We have a brochure that is a visual treat as well as making all the techy stuff easy to understand. Either we can send you a PDF copy to your email, which you could view on screen/print off, or we could send you a hardcopy in the post. 

Let us know and we can get this sent to you ASAP.