Helpdesk Management

For great customer service

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Optimised for Productivity

 Odoo Helpdesk is optimised for your team's productivity:

  • Create your SLA rules and let Odoo take action automatically.
  • Automate emails or actions at different stages of ticket resolution.
  • Define dynamic email templates to automate the most common responses.
  • Escalate tickets to your manager in just a click.
  • Invite experts into a live discussion.
  • Use canned responses in live chat for instant answers.

Like to know more? Click on this YouTube video link or the adjacent picture.

Help Desk Functionality

Organise your tickets the way you want with the amazing kanban  view. Get an instant overview of your team's workload and check the status of a ticket based on your custom tailored SLA rules. New incoming emails create tickets automatically.

Qualify your customers queries with a customisble website form and use the Live Chat plugin on your website to instantly engage visitors.  

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